What is Office Elves?

Office Elves is an all-in-one front-office tool: a workshop of helpers that handle customer support tickets, an LLM-powered chat agent, a CRM, a sales pipeline and marketing in one place, with an embeddable chat widget per workspace. It is a friendly, affordable alternative to Salesforce for small businesses.

Is Office Elves a Salesforce alternative?

Yes. Office Elves is a simpler, more affordable alternative to Salesforce and similar CRMs, built for small businesses that want support, CRM, sales and marketing in one easy place rather than a complex enterprise suite.

Terms of Service

Last updated: 6 July 2026

1. Who we are and what these terms cover

These terms are a contract between you and the site operator ("we", "us"), for your use of the Office Elves platform at officeelves.com (the "Service"). By creating an account or using the Service you agree to these terms. If you are using the Service on behalf of a business, you confirm you have authority to bind that business.

2. The Service

Office Elves is a software-as-a-service platform providing customer support (chat agent, shared inbox and tickets), a contacts CRM, a sales pipeline and email marketing tools, organised into workspaces. We may improve or change features over time; we will not materially reduce the core functionality of your paid plan during a paid period without notice.

3. Accounts and workspaces

You must provide accurate information and keep your credentials secure. You are responsible for activity under your account.
Workspace owners and admins control who can access their workspace and what plan it is on.
You must be at least 18, or the age of majority where you live, to open an account.

4. Plans, trials and fees

Paid plans are Starter (£19/month), Growth (£49/month), Scale (£149/month) and Enterprise (£799/month), each with the seat counts, monthly automated-reply allowances and features described on our pricing page. Prices exclude VAT where applicable.
New workspaces get a 14-day free trial. No card is required to start; if you do not subscribe by the end of the trial, paid features stop and your data is retained per our Privacy Policy.
Subscriptions are billed monthly in advance through Stripe and renew automatically until cancelled. You can cancel at any time in Settings; cancellation takes effect at the end of the current billing period. Except where the law requires otherwise, fees already paid are non-refundable.
Some features are only available on certain plans (for example the sales pipeline and email campaigns require Growth or above, and API access requires Scale or above). Downgrading may remove access to those features.
We may change prices with at least 30 days' notice; changes apply from your next billing period.

5. Acceptable use

You agree not to:

send spam or unlawful marketing. You must have a lawful basis for every contact you upload and every campaign you send, comply with UK GDPR and PECR (and any equivalent laws that apply to you), and honour unsubscribe requests;
upload unlawful, infringing or malicious content, or data you have no right to process;
attempt to breach, probe or overload the Service, or access another customer's workspace;
resell the Service without our written agreement.

We may suspend or terminate accounts that breach these terms, with notice where reasonably practicable.

6. Your data

You own the data you and your end users put into your workspace. We process it only to provide the Service, as described in our Privacy Policy and, where you are a business processing personal data of your own customers, under our Data Processing Addendum, which forms part of these terms. You can export your data at any time while your account is active.

7. Automated (AI) features

Parts of the Service generate automated replies and suggestions using large language models. Automated output can be inaccurate or incomplete. You are responsible for how automated replies are used in your business, for reviewing settings such as handoff to a human, and for the accuracy of the knowledge you give the agent. The Service is not a substitute for professional (legal, medical, financial) advice.

8. Intellectual property

We own the Service and everything in it except your data. We grant you a non-exclusive, non-transferable licence to use the Service while you have an account. You grant us the limited licence needed to host and process your data to provide the Service.

9. Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted availability. We may perform maintenance with reasonable notice where possible. Support is provided by email and in-product; Scale and Enterprise plans receive priority support, and Enterprise plans include the service levels agreed in writing with us.

10. Disclaimers and liability

The Service is provided "as is". To the fullest extent permitted by law we exclude all implied warranties.
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot be excluded by law.
Subject to that, our total liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss, loss of profits, revenue, goodwill or data.

11. Termination

You may close your account at any time. We may terminate for material breach that is not remedied within 14 days of notice, or immediately for serious abuse. On termination we will make your data available for export for 30 days, after which it is deleted per our retention policy.

12. General

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any part of these terms is found unenforceable, the rest remains in effect. We may update these terms; material changes will be notified by email or in-product at least 14 days before they take effect. Continued use after that date means you accept the new terms.

13. Contact

Questions about these terms: use our contact page, or email hello@officeelves.com.